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WELCOME TO HELP.LPRI-424-303.COM

In case you have any issues or challenges in accessing the system, or you have lost your device, please contact your study site or the helpdesk on 1-877-497-8839

Frequently asked questions

  1. I changed my phone and lost access to the App, what do I need to do?

    Please go to the Apple App Store or Google Play and search for the Clinpal App. Download the App and open it.

    Login with the e-mail and password that you used when you first activated your device (see below in case you forgot your password).

    Follow the instructions on the screen to set your PIN.

  2. What should I do if I forget my PIN?

    • Please open the Clinpal App
    • Tap the ‘Login with email’ link
    • Login with your user id (email address) and password
    • Follow the instructions and reset your PIN.

    What should I do if I forget my PIN?

  3. What should I do if I forget my password?

    Please note that you can reset your password by opening up the app, tapping the ‘Log in with email’ link, then tapping the ‘Forgot password’ link in the screen that appears:

    What should I do if I forget my password? Screen 1 of 2

    What should I do if I forget my password? Screen 2 of 2

    An email will be sent to you with a link for you to reset your password.

  4. I broke/lost my phone. How do I complete my eDiary until I get a new phone?

    Please call the helpdesk or the study site. They will instruct you on a back-up procedure which will allow you to enter your diary from any device or computer.

  5. Other questions related to technology

    Please contact the helpdesk.